24H luggage lockers in the center of Madrid

How long can I hire a locker for?

You can hire locker service for as short as 1 day up to 90 calendar days. For long-term rentals, contact Locker in the City at hello@lockerinthecity.com or at +34 912 102 382

Do I have to make my reservation over the internet?

Yes, you must make your reservation over the internet, as it is not possible to pay in cash on the premises. The booking process will only take 1 minute and our website is fully adapted to mobile phones (smartphones) and tablets.

It seems easy and convenient, but is it secure?

Yes, totally. The Locker in the City premises are protected by PROSEGUR in Spain and Portugal, and by SICURITALIA in Italy. All our premises have video surveillance cameras and alarm systems connected to a Monitoring Centre, which is connected to the police 24 hours a day.
The lockers have advanced alarm systems fitted, to detect whether someone is trying to force them or open them improperly.

Do I need to book in advance?

Yes, reservations must be made in advance and they will be valid from the moment they are made. This means a reservation can be made at the last minute, at the time you need the locker. Or a reservation can be made in advance when you are planning your trip. You decide!
Free WiFi is available within our premises to make it easier for you to make a reservation, without using your own data.

Is my luggage insured?

Locker in the City has signed an insurance contract with Generali Seguros Generales in favour of the users. In the unlikely event that your baggage is stolen or damaged, the policy covers losses for damage and/or theft up to €1,000 per bag (a police report must be submitted). We recommend not to store items exceeding this value.
This insurance does not cover the loss of money, jewellery, precious stones or metals, watches, plasma screens and in general technological items (LCD, GPS navigators, cell phones, computers, tablets), art objects, antiques, memory cards or any other medium that contains data or images.
Keep in mind that your travel documents as well as personal documents (passport, driver's license, etc.) are stored at your own risk and responsibility.

How do the lockers operate?

Lockers provided by Locker in the City are completely automatic. You can make the reservation through our website www.lockerinthecity.com, providing your personal information, number and size of lockers you wish to hire, and the reservation period. Once the contract is completed, you will receive contract confirmation, the number of reserved locker(s) and the security key(s) for accessing the premises and the hired locker(s).
Therefore, you will have access to the premises and your locker(s) through the security codes provided by Locker in the City when you make your reservation.